We are happy to accept returns up to 30 days after delivery for most items (please see exception below for special order items).
Please contact us to initiate the return process.
phone: 888-965-6577 x510
- All returns must have a Return Merchandise Authorization number (RMA) prior to being returned.
- Returned items must be in new, unused condition and in original packaging.
- The customer is responsible for all return shipping costs unless an error was made on our part. We do not provide return shipping labels.
- Special Order Items / Products Made to Order (i.e. Aqua Mix Grout Colorants) are non-returnable or refundable.
- All Free Shipping items are subject to a 20% restocking fee. The restocking fee helps to cover initial shipping costs associated with the order. Free Shipping items are indicated on the product page by:
- There is no restocking fee for all other items (i.e. items where the customer paid for the shipping) with the exception of power tools and saws which are subject to a 25% restocking fee.
- Refunds will be credited back to original credit card used.
- The refund amount will be equal to cost of the item minus any applicable Restocking Fees.
- Shipping costs are non-refundable.
- Refunds for returned packages due to refusals or insufficient addresses are subject to 20% Restocking Fee and deduction of return shipping.